FNB service like a ****a shop

Fnb has to be the worst bank out there when it comes to service, you would swear the service consultants work at their grandfather's ****a shop where there is absolutely no accountability...on Saturday morning I woke up and went to the marlven branch as I had a problem with my account, the consultant that was assisting me called the previous client he had been assisting a cake (asshole) and went on about how much trouble his giving them can u imagine, and than was not able to assist me and in fear of being spoken about or called a cake to the next customer he would be assisting, I left and decided to call the call center and I spoke to kelebogile who just asked me to hold as she was checking the system after like 6 minutes into our conversation conversation and then just transferred me and I had to hold until I decided to end the call, went to buy more airtime and called again and spoke to Nomasonto and the way she spoke to me was just disgusting, trying to intemidate me into not asking her questions, she was just plain rude to me, I even told her not to dare speak to me the way she was speaking to me, after that she just went quite, I called out her name and she just kept quite and once again I had to end the calland go buy more airtime, I called again and spoke to some gentleman, didn't get his name, lol he was professional I must say, not helpful at all, he asked me to go onto my cellphone banking and I said "is that internet banking or what " and he said its cellphone banking and I asked where is it and he said its on your phone lol, I was condensed but he Clearly didn't give a damn...again unhelped I went to Musgrave Branch where a lady by the name of Lauren assisted me, she was great, she actually resolved my problem in less then 5 minutes , lol I what a eventful day it was for me and fnb , thank you to Lauren, good bye FNB