1 reviews | Active since Jul 2011
FNB Service levels have gone down the drain and we are left to clean up the mess
FNB used to be a great bank. I've been with them for a very long time. My kids have accounts with them, but since upgrading to Premier account it's become a nightmare. My account went into overdraft, which I never asked or signed for. This was resolved, but this morning it happened again. Purchases where the funds are "Reserved" goes off a few days after the pruchase and there your account goes into overdraft and the people at the Premier desk on Secure chat...I don't know how to put this politely, but their seems to be lacking skills in reading and comprehension, because you can explain the same issue in many different ways but they keep answering in either unrelated matters or tell you very indirectly that you are mismanaging your account, when we are in fact are expected to pay for one purchase twice. There is a debit order for Catrack that went off, as it should and I still have over R700 available after this debit order went off, no issues. Then I see this morning that it looks like this debit order was "returned/reversed" but the balance on my account did not increase, but why the reversal in the first place. It must go off. It's my tracker and I didn't disput this. Then there was a consultant that wanted my ID number but I am talking from the secure chat in the app, so they have all my details already. Then because she/he couldn't have their way, they ended the chat. What is going on with FNB? Where have the people gone that listened/read, understood and actually asisted? Are we do perpetually deal with incompetence and rude people? I'm so done, I'm so over it. I cannot get my mind around how people are put on the Premier desk that lack comprehension, and then treat you like the idiot. How can FNB not get this right, you have for many years, what happened? Managing my FNB account has almost become a full time job. Oh, and also, how is a debit order system in backlog? How? Really?
One of your consultants did contact me today, would not listen to what I had to say, kept treating me like I have absolutely no idea of how banking works. Proceeded to indicate that I am to blame for the disaster on my account.
This is the second time that this same matter is being addressed, a few weeks ago, same thing.
It seems that FNB staff is of the opinion that the bank and it's systems are absolutely perfect and we the clients are idiots and because your consultant refused to listen completely and understand what I am explaining to her I hung up before losing my temper because you cannot speak to someone who refuses to listen and she then proceeded to close the complaint when it is not resolved.
I will be visiting my branch, where I will also proceed to close my accounts. I'm done with FNB staff thinking they are high and mighty and us clients are stupid.
One of your consultants did contact me today, would not listen to what I had to say, kept treating me like I have absolutely no idea of how banking works. Proceeded to indicate that I am to blame for the disaster on my account.
This is the second time that this same matter is being addressed, a few weeks ago, same thing.
It seems that FNB staff is of the opinion that the bank and it's systems are absolutely perfect and we the clients are idiots and because your consultant refused to listen completely and understand what I am explaining to her I hung up before losing my temper because you cannot speak to someone who refuses to listen and she then proceeded to close the complaint when it is not resolved.
I will be visiting my branch, where I will also proceed to close my accounts. I'm done with FNB staff thinking they are high and mighty and us clients are stupid.