FNB service levels at an all time low.

Since my previous review on the 30th of September I have still not received any communication from FNB. I received a message shortly after my review stating they aim to resolve the issue within 5 business days. Here we are 5 business days later and no even a phone call or email from FNB. I am strongly considering changing banks as the level of service I have received makes me question the integrity of FNB. I'll be taking my query to the ombudsman as unfortunately you cannot get anywhere trying to resolve with FNB directly.