FNB Service just too bad

After 28 years with FNB I realized that it is really enough. The service at their departments and in the branches is absolutely not acceptable anymore. Their Forex department almost sent money back as they did not even call me when the money arrived, the other department froze my accounts for a couple of days until I brought them proof of starting and end date of my lease agreement with my tenants for FICA reasons (!!!), employees at their branches don't think it is necessary to call a customer back, one mistake after the other from various consultants always caused lots of problems, especially one with SARS as they were not able to type the correct name in the computer, when trying to help the FNB consultants to sort out their faults they don't even investigate and leave everything to me and on top of that treat me in an arrogant attitude that one can not believe it and this list goes on and on. Time has come to an end now and close my accounts with them as there is not even one person working anywhere at FNB who is really helpful and clued up. The way they handle customer complaints is absolutely shocking. Seems that they don't even read those messages properly. I just got a short "copy/paste" excuse email and the chapter was closed for them and then even confirmed with an automatic message. The fact that they did not even answer to my comment that I will close my accounts because of their bad service shows how unimportant a customer is for them and proves their unprofessionalism.