1 reviews | Active since Mar 2009
FNB Service - It really is next level
I am so impressed with FNB, and it makes me very happy to be a client with such an exceptional bank.
My card details were copied, and I received a notification of a ***** attempt on my credit card, to the amount of R2,800, last week friday. I was immediately called by FNB, and the transaction was also immediately reversed. My card was cancelled, as it is a safety feature unfortunately, but they got in contact with me on Saturday as well, to arrange a new card and delivery, and my new card has just been delivered. The courier company they use as well, kept me up to date, arrived on time, and the entire process has been 5/5 stars. Fantastic service FNB!
Good day Magnus,
I've received your compliment that you logged. Thank you so much for taking the time to compliment the service you received.
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"
We are truly glad to hear of the wonderful service you have received from our staff.
***.
Regards,
Hello Peter Complaints Team
Naomi Petersen
*** (option one)
Good day Magnus,
I've received your compliment that you logged. Thank you so much for taking the time to compliment the service you received.
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"
We are truly glad to hear of the wonderful service you have received from our staff.
***.
Regards,
Hello Peter Complaints Team
Naomi Petersen
*** (option one)
