FNB service is worst by the day

Within one month I have now complaint about the service I get from FNB, each time from a different department. For 7 years I have not complaint because the service was great, and now within a couple of weeks, my whole outlook on FNB changed. This time the problem is the department dealing with PayPal. My NPO receives donations from other countries. My PayPal connected account in FNB was block with now clear reason. I tried to phone them, but after 15 minutes of waiting time and money I had to put the phone down. On the paypal office recording it gave an email address. Well, guess what, they never get back to you either. Where is all of this poor service of FNB going to end?