FNB Service is terrible

You guys are a HUGE dissapointment

yesterday the 06 feb 2019, i needed access to my account. i DID not have my card, as i was on business 400km away from home, my iphone 6s was ****** the previous day. i tried geetting onto my online banking, where i thought i would be able to do an eft - but to no avail, it kept sending an otp to my ****** phone.

being stuck on the side of the road, having to call a tow truck i needed to pay them- no way of doing an eft or even ewalleting.

As a premier client, i thought i would be able to call in and ask for assistance to atleast give my pc authentication- your useless premier bankers and call centre agents were not willint to help me. I had no card to authenticate anything so there was no way to access my account. FNB, you guys are pathetic and i will be closing down all my accounts, including my business accounts and moving over to absa.

your call centre agents and team leaders think your customers are the biggest jokes ever, and the fact that they turned me away without even asking for my id, name, or phone number shows the ethics within your branch.

the world of promises are made to get a person to upgrade accounts but the service and delivery of these promises are s**t.