FNB service is shocking, both on line and at the bank(Greenstone)

I go to the bank to open an account for my Daughter, i take certified copies of her Birth certificate, they say they want to see the original. I then come home, apply for it on line(supposed to be easier), do all the online application information, then get an error, that they cant process it, and someone will call me. Really!!!!!! one line cant even get they nonsense together. SHOCKING!!!