FNB Service is Pathetic as usual

I am one of your private wealth clients and have requested the new trend micro security key in November and December and have still not received any assistance in this. The last mail received by Madiba, Solofelang was that it has been referred to your product team and I must wait.

All the while I am now without protection as a result of this and this is part of the package and includes benefits.

Is this how you treat your clients? Expecting them to run after you for a service. It is appauling.