Fnb service is pathetic

It's a pity that you can't rate negative stars on hello Peter. Fnb certainly deserves a zero or negative rating. Absolutely disappointed with the service we have received from them regarding an error with my overdraft. After banking with them for over several years and also converting my family members this is the kind of pathetic service we receive??! I received a call from an Fnb consultant on Monday with an offer to increase my overdraft which I accepted. On the same day while editing my daily limits I accidentally changed my credit facility to R1000, it was an error which I have repeatedly stated. I'm now in a negative due to this and am repeatedly being told that there is nothing that can be done to change it. This is absolute *******, along with your stupid overdraft is my money which was swallowed as well.. I haven't even used the overdraft... Clearly someone somewhere in the overdraft department can either help me or cancel the damn overdraft. Prior to accepting this overdraft I had a positive balance as I still have debit orders that need to go out on the 1st, now with this silly error even my money is not accessible to me. Now what happens to my debit orders???? This is nonsense... I've been running around from Monday trying to sort this out and my numerous attempts are in vain. Must I leave my debits to fail and be changed interest and not forgetting affect my credit score due to Fnb being *********** to help a client or not having a fail safe to correct my mistake???? You guys cannot be so hopeless... I've been to the bank numerous times, spent hours being transferred without no result... Where is their "how can we help you" now?? I might as well change my bank to better and more efficient service providers... Beyond upset customer