wB
wade B
1 reviews | Active since Sept 2014
07 Feb 2021, 10:06
FNB service is not decent anymore
I feel I need to escalate this now as been waiting for over a week for a settlement on 2 of my FNB loans. I am just frustrated as I am not used to such poor service having to wait ages for a simple response. and further, someone responded to me yesterday, with the completely wrong information. Its like you guys do not even bother to read the emails before you respond. I have to admit FNB CS has gotten worse to the point I have really lost faith in this organisation.
PLEASE can you get someone to respond and send me a settlement for 2 of my accounts I outline in my email. I also received a email a little while back from you guys stating you could give me a discount. Please can you apply this discount and send me the bank details to pay with ref number and I will get it sorted.
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wade B's updateReviewer Update
08 Feb 2021, 12:17Hi
So I got a response today and AGAIN it is not what i asked for. I asked for settlement for only 2 loans I have with you, and you sent me for all my loans MINUS the one I actuall7y asked for.
Secondly, My overdraft has increased from a balance of 40k in 2017 to almost 60k in the 3 years I have been paying through debt review,. I was told because the interest rate was never dropped by yourselves so my repayment negotiated at the time with the courts doesn't even cover the interest- which you must of known about. So you people knew I would just get into more debt when all I have been trying to do on debt review is settle all of this. i also didn't know this would happen, as my debt review company said this would be settled by 2026. But how can that be the case if the interest keeps increasing my balance, as it stands I would be paying this for the rest of my life? And then on top of that you say you CANT offer a discount right now, despite me getting an email from you a while back saying you could. Also, how come the settlement balance is exactly my balance, with no reduction in interest. That is all im paying at moment is interest so how can that still be included if I settle 5 years earlier? Surely my balance should be a lot less if I settle early. Every company I get a settlement from is much lower than the balance because they take the interest off because logically you wont be charged for it if you settle early.
its shameful in these times you cant help clients considering how difficult everything thing is. You rather just keep me in debt. Shameful. How can you tell a client they can get a discount and then say you dont offer it now. You people are only interested in making money and *****ing people over in the process.
So I got a response today and AGAIN it is not what i asked for. I asked for settlement for only 2 loans I have with you, and you sent me for all my loans MINUS the one I actuall7y asked for.
Secondly, My overdraft has increased from a balance of 40k in 2017 to almost 60k in the 3 years I have been paying through debt review,. I was told because the interest rate was never dropped by yourselves so my repayment negotiated at the time with the courts doesn't even cover the interest- which you must of known about. So you people knew I would just get into more debt when all I have been trying to do on debt review is settle all of this. i also didn't know this would happen, as my debt review company said this would be settled by 2026. But how can that be the case if the interest keeps increasing my balance, as it stands I would be paying this for the rest of my life? And then on top of that you say you CANT offer a discount right now, despite me getting an email from you a while back saying you could. Also, how come the settlement balance is exactly my balance, with no reduction in interest. That is all im paying at moment is interest so how can that still be included if I settle 5 years earlier? Surely my balance should be a lot less if I settle early. Every company I get a settlement from is much lower than the balance because they take the interest off because logically you wont be charged for it if you settle early.
its shameful in these times you cant help clients considering how difficult everything thing is. You rather just keep me in debt. Shameful. How can you tell a client they can get a discount and then say you dont offer it now. You people are only interested in making money and *****ing people over in the process.
wB
wade B's update08 Feb 2021, 12:17
Reviewer Update
Hi
So I got a response today and AGAIN it is not what i asked for. I asked for settlement for only 2 loans I have with you, and you sent me for all my loans MINUS the one I actuall7y asked for.
Secondly, My overdraft has increased from a balance of 40k in 2017 to almost 60k in the 3 years I have been paying through debt review,. I was told because the interest rate was never dropped by yourselves so my repayment negotiated at the time with the courts doesn't even cover the interest- which you must of known about. So you people knew I would just get into more debt when all I have been trying to do on debt review is settle all of this. i also didn't know this would happen, as my debt review company said this would be settled by 2026. But how can that be the case if the interest keeps increasing my balance, as it stands I would be paying this for the rest of my life? And then on top of that you say you CANT offer a discount right now, despite me getting an email from you a while back saying you could. Also, how come the settlement balance is exactly my balance, with no reduction in interest. That is all im paying at moment is interest so how can that still be included if I settle 5 years earlier? Surely my balance should be a lot less if I settle early. Every company I get a settlement from is much lower than the balance because they take the interest off because logically you wont be charged for it if you settle early.
its shameful in these times you cant help clients considering how difficult everything thing is. You rather just keep me in debt. Shameful. How can you tell a client they can get a discount and then say you dont offer it now. You people are only interested in making money and *****ing people over in the process.
So I got a response today and AGAIN it is not what i asked for. I asked for settlement for only 2 loans I have with you, and you sent me for all my loans MINUS the one I actuall7y asked for.
Secondly, My overdraft has increased from a balance of 40k in 2017 to almost 60k in the 3 years I have been paying through debt review,. I was told because the interest rate was never dropped by yourselves so my repayment negotiated at the time with the courts doesn't even cover the interest- which you must of known about. So you people knew I would just get into more debt when all I have been trying to do on debt review is settle all of this. i also didn't know this would happen, as my debt review company said this would be settled by 2026. But how can that be the case if the interest keeps increasing my balance, as it stands I would be paying this for the rest of my life? And then on top of that you say you CANT offer a discount right now, despite me getting an email from you a while back saying you could. Also, how come the settlement balance is exactly my balance, with no reduction in interest. That is all im paying at moment is interest so how can that still be included if I settle 5 years earlier? Surely my balance should be a lot less if I settle early. Every company I get a settlement from is much lower than the balance because they take the interest off because logically you wont be charged for it if you settle early.
its shameful in these times you cant help clients considering how difficult everything thing is. You rather just keep me in debt. Shameful. How can you tell a client they can get a discount and then say you dont offer it now. You people are only interested in making money and *****ing people over in the process.