CP
Chanel P

1 reviews | Active since Jun 2011

17 Mar 2017, 09:00

FNB - Service is not a favour

<p>Good day</p> <p> </p> <p><strong>Reference : ********** CRM: ********** ********** 4</strong></p> <p> </p> <p>I have been without a card for the entire month of March 2017. You claim that same was delivered by myself. I have been waiting for a very long time on the details on when, where and whom signed for this card. How do you expect me to conduct my affairs in the absence of being able to use my account. Customer service is clearly not a priority for you. Would this be the same approach when ***** is being committted with this card, who will be liable for this. Can someone please just resolve this matter.</p> <p> </p> <p>Regards</p> <p> </p> <p>Chanel</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Mar 2017, 09:26
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)