FNB service is just not what it used to be

Good day, FNB is really becoming a problem. I have been on the phone for over 30 minutes — calls keep dropping, and when I finally get through to someone, the agents seem just as clueless as the previous one.

I have two children, both with active FNB accounts linked to my profile. Every time I try to book flights, they are not recognised as travellers on my account. They also need access to the lounge, which they should be eligible for, yet the system does not pick them up.

To make matters worse, I am currently on a call with an eBucks call centre agent who has simply muted the call and left me on the line. I am not on hold — there is just silence. This level of service is unacceptable for a bank of FNB’s size.

Can someone please urgently sort this out? This is extremely frustrating and inconvenient, and FNB seriously needs to improve its service delivery.

Regards Mbalenhle Mkhize