AN
Amanda N
1 reviews | Active since Sept 2015
09 Sept 2019, 10:34
FNB SERVICE IS HORRIBLE
The service at FNB is horrible. I have been trying to close a cheque account since June 2019. I spoke to my banker who not so helpful. Instead, they keep charging me service fees for an account that I am no longer using and then send me threatening SMS to pay the fees before they send me to legal because my account is overdrawn. In June I paid the fees and went back and asked them to close and August they came back with the same story. I submitted a complaint on their website and still haven't received any response
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FNB (First National Bank)'s replyOfficial
09 Sept 2019, 11:01Good day Amanda,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply09 Sept 2019, 11:01
Official
Good day Amanda,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***