FNB SERVICE IS DISGRACEFUL- PREMIUM AND CREDIT CARD DIVISIONS

i am writing this review with utter disgust at the total and unequivocal unprofessionalism i have encountered at both the PREMIER BANKING DIVISION and CREDIT CARD DIVISION of this bank. after much stress, anger, phone calls and sheer frustration , i can safely and without doubt say i WILL NEVER RECOMMEND FNB TO ANYONE I KNOW. what i have been through this week and couple days was just the most ridiculous thing, and for something so damn simple. all i needed was to downgrade my credit card back to gold from premium....and NO ONE COULD HELP ME! not only that, i was given the incorrect information from the lady at the branch to the premium banking division and customer care!!! the incompetence of EVERYONE I ENCOUNTERED is staggetring. not a single person could tell me i was at the wrong division asking for the downgrade, i needed to be at the credit card division, not premium banking where i was directed to begin with. NO ONE FRO M PREMIUM BANKING HAS BOTHERED TO CALL ME BACK TO EXPLAIN WHY THIS HAS HAPPENED. NO MANAGER HAS CALLED ME EVEN THOUGH A REQUEST FOR ONE TO CALL ME WAS PLACED ON 7TH JUNE!!! the lady Kellyn from goodness knows where who was originially tasked to do my downgrade NEVER CALLED ME. I HAVE NEVER HEARD HER VOICE!!! how is this possible that someone DOES NOT DO THEIR JOB BUT NO ACTION IS TAKEN. i have spoken to so many people from last week Monday that i have lost count...AND NO ONE CAN EXPLAIN TO ME OR APPARENTLY INVESTIGATE WHY THIS HAPPENED. i keep hearing we will look into why this happened and call u. GUESS WHAT? but i did get a call to say my gold credit card will be ready in a few days. HOW? ALL OF A SUDDEN I NOW HAVE A CARD WHEN NO ONE EXPLAINED THE DOWNGRADE WAS EVEN HAPPENING?! all i can say (again) is that i WILL DEFINITELY BE CANCELLING MY ACCOUNTS WITH FNB AND MOVE BACK TO STANDARD BANK. I LEARNED THE HARD WAY THAT THE GRASS IS NOT ALWAYS GREENER....FNB you guys should be ashamed of the service or lack of it actually!!!