FNB Service is atrocious and certainly DID NOT even try to help me!

I had money **********ly taken off my account and within 24 hours i went into my branch and had a new card issued and a ***** claim logged. I called the call centre to follow up on my refund of the funds. I was told that the merchant had collected the funds as FNB hadn't processed my claim before the merchant had. To get further assistance on the reversal I was transferred 8 times and then cut off at the ***** department. Nobody tried to call me back or even understand the frustration and inconvenience this atrocious service was causing me. I was on the phone in the middle of the work day for over an hour only to be cut off and left very very upset.