FNB service is appalling

Had suspicious behavior on my account and I tried to contact FNB for help.

I went on the app and took the ***** number and that ends with 4727. After waiting on the line for over 10 minutes the calls gets dropped. I call again and wait on the que once again for another 10 minutes and the agent puts me on hold while I’m still talking. She put me through another department and my call gets dropped again. I am using my resources to try and resolve a problem that is urgent to me and the agents are rude, unhelpful and wasting my money. I can’t afford to call back again and risk wisting my airtime waiting on the call que only for my call to be dropped. I am highly frustrated, unhappy and dissatisfied with the service I have received. It’s been two hours since the debit has happened. Someone out there has my banking and personal details and my bank can’t help me.

On top of the money I’ve wasted trying to get help I’m still going to get charged for my dispute. So fnb does nothing for their clients except charge us because even the service we get costs a fortune.