FNB service is a nightmare

Banking with FNB is becoming a nightmare. I am a private wealth client, which means I pay a hefty monthly service fee. You would expect that I superior service, but I don't. Firstly, my banker left FNB, I only found out from him months later. FNB did not inform me. They still have not allocated me a new banker. I went to Sandton branch to complain about this on Saturday 3rd December. The supervisor promised to get the new banker to contact me. Today, Tuesday 6th Dec I still have not been contacted.

Another issue is that when i wanted to transact so that there are funds in my account the FNB banking app had an error message 'System is unavailable'. I called the number provided but no help. I also complained about this to the Sandton branch supervisor. she said she could not help but the new banker would contact me and escalate the reversal of the honouring fees that were charged as a result of a debit order that bounced because there were no funds in my account because I could not log in to the app. The FNB app has been down quite a lot lately.

Third is issue is that the reason I ended up going to the branch is because the in-app messaging is not helpful. The chat is very slow, you either get cut and have to logging in again, only to have to wait to be transferred to a new assistant. Then the assistants themselves get cut. It's a dead-end and a waste of your time, trying to resolve issues through the chat.

I am looking for an alternative bank that will offer me a better service, perhaps Investec?