FNB service is a disappointment to longstanding customers 😒

I am typing this while being on hold for over an hour in a FNB branch. FNB service has really been shocking, starting way back in covid, now with a ***** case, which, on working day 13, still have not received ANY feedback despite my enquiries, my entire profile being frozen without letting me know and finding this out while trying to pay for a coffee, increased limit done by FNB without me being made aware of it, going to multiple branches, all saying we can't help you need to call/ char on secure, chatting on the secure chat, being handed over from the one person to the next which led me to coming in AGAIN and insisting on being helped after showing them the chats, comments from the staff here saying it is really bad this chat correspondance and responses, another walking past here saying oh wow you are still on hold and apologizing cause it's been over an hour.... it's bad guys. 100% changing banks after this is settled.