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Leon V

1 reviews | Active since May 2018

02 May 2018, 13:04

FNB SERVICE = INCOMPETENCE!

I have been with FNB for the past 8 years and always had excellent service.

I took out a smart spend loan in March 2018 and settled the full amount (got the amount from within the branch where they had me call their call centre to get the correct amount to transfer the money) yet it still shows that I need to pay R280 pm??? How the hell does this happen if the loan has been SETTLED??

SECONDLY:

I am working for a company who ordered a business petrol card for me and was said to be delivered between 8 and 10 in the morning of the 26th of April 2018, it is the 2nd of May and still no delivery!?? Then I went to the branch where I opened the account at first, just to find yet again, the card is not their either!

I am considering moving away from FNB and cancelling my Phone, Private Whealth Petrol Card as well as my Life Insurance and Bank account.

This is absurd!

I insist on someone giving me a call to rectify this and to sort out this mess because I do not have the time to sit in a branch every now and again for more than 40 minutes HOLDING on the phone just to get someone hang up on me AGAIN!

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2018, 16:18
Official

Good day Leon Visagie,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Loans who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

LV
Leon V's update03 May 2018, 07:52
Reviewer Update
Good day, I have spent another 37 Minutes and 38 Seconds on the phone yesterday after this complaint has been logged which cost me again. But none the less, I can give you a good review this time thanks to: Pamela = Cellphone Banking Division Angel = Personal Loans Division I have wasted a lot of time to get these issues resolved and to get answers that are satisfactory, yet I have one more request. Can FNB Loans please send me a letter of Loan Settlement Confirmation that I can keep for my records. I also have a phone recording stating that this loan has been settled. After going back to the branch for the 2nd time yesterday, I finally got my Business petrol card as well. Thank you to FNB Saxby Eldorainge and to the two ladies Angel and Pamela whom assisted me with the utmost professionalism and respect. They had patience even though I was upset. Once again, thank you to those two ladies and to the FNB Saxby branch. As well as the lady that called me yesterday to confirm a time to call me so that this can be resolved.
LV
Leon V's update03 May 2018, 09:07
Reviewer Update
Another thank you to Larlie from the complaints division who also called to confirm that all are in order and that elaborated on the Loan issue. All issues are now resolved. Thank you FNB customer service for your efficiency.