FNB service has failed. Secure Chat, failed. Customer care failed

Quick to give you products that you can’t get rid off! What a ******* bank in my mind earned from a ******* service.

I went into the bank, they promised to close a revolving credit account. They never did.

I phoned, emailed, messaged. Nothing. They make it near impossible for clients to close accounts all they while earning from it. What a ****my way of doing business. FNB moving to digitize their business and loose the know how on how to deal with actual people.