FNB service has deteriorated severely and they do not value clients.

I have been getting horrible service from FNB, I recently app**** for a bond and every single bank approved me with an interest rate below prime. Yet FNB does not even come back to me with an offer at all, not even a reply. I have been a client of FNB since 2007 and have never been treated in this manner before. I have contacted FNB on numerous occasions for a credit card interest rate review. Compared to the offers of other banks their rates are ridiculous. Yet they refuse to call me to, I don't think people should waste their time dealing with them, there are plenty of competitors waiting for our business. Think its time to move to a bank that values clients and will be fair towards client that manage their credit well.