FNB service has become none existent... pathetic..

Second time that as a premium member me emails go unanswered / ignored... why do i pay for services i don't get...

To elaborate this is regards a double payment from my bank account that i had to hear a online banking person tell me its my fault i was charged twice for a single online transaction despite the issue being blatantly obvious that there was a banking error as i would love to see someone make 2 purchases for the same amount from the same place using the internet seconds apart if not at the exact same time...