FNB service going backwards

Dear FNB, I have been a client for a very long time and have enjoyed the innovation over the last decade and a half. However, recently things have just been terrible and are seriously considering moving to another bank. Despite closing an old account with Absa, they still provide the best interest rates on home loans. The last straw was this week after ordering a fitness watch from your device catalog. After the second day of when you said it was going to be delivered I phones the hotline to track the parcel and was told it will be delivered by 15h on 4 July 2019. Guess what, never happened. So now FNB cancelled the order after the 3rd failed delivery. Wake up FNB, RAM couriers rates 1 out of 5 stars on google.