FNB - Service fees should match the service R2.19 p/m

I have escalated an error that occured on my account in October 2022. This was an error from FNB's side. Numerous follow ups and till to date no resolve. FNB Loans department messed up a debit order and have not heard from the Loans department. This issue resulted in losing out on months of eBucks and other rewards, I have not received these as well. eBucks department is almost as useless as the Secure chat department!!! I see absolutely no value in service fees being paid!!!