FNB Service Failure - Again!!!

have had the worst experience with FNB Business banking with regards to my company setup for. FNB platinum business account. The process started nicely enough with the documents submitted and the card delivered but then everything went to hell. I have on multiple occasions tried to register online for business banking to have a message saying a consultant will be with you shortly. And no one has ever called me back. Then after spending over 6 hours on the line with FNB over 2 weeks I have been promised that my case has been escalated and that someone will resolve my account. But to date this has not happened. This is now the second card I am struggling with. Why why why?