FNB SERVICE DOWN THE DRAIN!!

Item: FNB (First National Bank)
Rating: 2
Author: Evan S

FNB informed me I qualify for a credit increase approximately 2 weeks ago and I app**** for the upgrade, after I lodged a complaint about how pathetic the service is, a manager of FNB phoned me and said everything will be sorted out asap... This morning I had to phone FNB again and according to them my payslip is rejected due to non uif and tax indications after I explained I work on a commission base and the company does not deduct tax! I am moving to standard bank today! FNB lost a loyal customer today!

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Replies (1)

FNB (First National Bank)'s replyOfficial

01 Oct 2015, 10:41

Hello Evan92,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Credit card who will provide you with feedback.

The reference number is 768468.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply01 Oct 2015, 10:41

Official