FNB service deteriorating and going down the drain

I am at the end of my rope with FNB. The only thing saving them is their mobile app, but other banks are catching up. They couldn't assist me with my Homeloand request, now I'm logged onto their secure chat "Private clients service suite" and been waiting for 30 mins now. The chat started at 10:36 and now 11:06 and no action yet. I see that Capitec and Standard bank also have good mobile app options. Maybe worth having a look and transferring to them. I was quite shocked to see over 90,000 people feeling the same as I do on Hellp Peter and mostly stating they would not recommend FNB. I have been with them for many years now. Ai, what a shame.