FNB SERVICE DELIVERY PATHETIC

PATHETIC.!! I WAS CHARGED R150X 3 ON 17, 19 AND 20 APRIL BY FNB DUE TO A FAULT ON THEIR SIDE. I AM PHONING FNB EVERY DAY TO FOLLOW UP AS TO WHY THE 2X R150 AMOUNT HAVE NOT BEEN RECTIFIED YET. ON FRIDAY 23 APRIL I PHONED IN AGAIN, THE PERSON ADVISED I WILL HAVE THE REVERAL IN MY ACCOUNT BEFORE MIDNIGHT. MONDAY 26 APRIL I PHONED IN AGAIN, THE PERSON I SPOKE TO ADVISED THAT THEY ARE LOGGING A REQUEST AND I WILL HAVE THIS FUNDS REVERSED INTO MY ACCOUNT WITHIN 24 HOURS. TODAY I PHONED IN, APPARENTLY NO REQUEST WAS LOGGED AND THE LADY I SPOKE TO ADVISE SHE WILL LOG A REQUEST AND I WILL GET FEEDBACK WITHIN 3 WORKING DAYS. FNB ADVISE THEIR CLIENTS ALL OF THIS **** WOULD BE RESOLVED LAST WEEK. I AM FURIOUS!! WHY TAKE MONEY FROM MY ACCOUNT IF THIS IS NOT MY MISTAKE!!! a DEBIT ORDER WENT OFF MY ACCOUNT AND I ENQUIRED ABOUT IT TODAY, AS IT IS SUPPOSE TO GO OFF ONLY ON THE 30TH. STILL UNDER MY PENDING TRANSACTIONS, NOW THE AGENT ALSO ADVISED ME TODAY THEY CAN NOT STOP THIS. I ORDERED A CARD FOR MY DAUGHTER FOR HER SAVINGS ACCOUNT 2 WEEKS AGO, AND STILL NOTHING. I LOG AND LOG REQUEST BUT THE CLIENT SERVICE IS UP TO ****!!! I NEED THIS ISSUE RESOLVED TODAY BECAUSE I AM SICK AND TIRED OF EXCUSES!!! I MOVED FROM CAPITEC TO FNB BECAUSE OF BAD CLIENT SERVICE AND NOW I GET THIS TYPE OF SERVICE?????????? I AM A PREMIER CHEQUE ACCOUNT CLIENT, BUT I AM NOT HAPPY AT ALL. MY 2ND MONTH WITH FNB AND I AM REALLY CONSIDERING TO CLOSE MY ACCOUNT. ALSO STILL WAITING FOR SERVICE FEES WHICH WENT OFF MY ACCOUNT ON 16 APRIL, AND ALSO STILL NO FEEDBACK!!!!!! I CLEARLY REQUESTED MY MONTHLY SERVICE FEES TO BE ON THE 1ST OF EVERY MONTH. I AM NOT HAPPY AT ALL!!!!!!!!!!!!!!!!!