FNB service delivery is horrible.

I have been waiting for over a month for my childs bank card, we have requested to close an account and that too hasnt been done, i asked them to call me back and im still waiting. All i want to do ia cloae the account bt so i can switch banks. I was ****** and my ID and cards were all ******, home affairs is non existent, so i can get anything. All i want is my new bank card and to close an account. Is that to hard to ask for