fnb service delivery

Item: FNB (First National Bank)
Rating: 1
Author: deon G

This financial institute by far has the best app.It even has fantastic deals. BUT for me it as the worst service delivery, on complaints. I had a query ,which i dealt with by means of email.Since that mail (3wks) i had one brief call telling me the matter is been investigated. thats it.

Helpful (0)

Replies (2)

deon G's updateReviewer Update

21 Jun 2021, 12:05

below is the email i received after my first query. this the email i received again.

Dear Valued Customer

FNB High Priority Complaint reference *** has been sent to Retail Service Recovery. ***.

A Consultant will contact you within 24-48 Business hours.

deon G's update21 Jun 2021, 12:05

Reviewer Update

below is the email i received after my first query. this the email i received again.

Dear Valued Customer

FNB High Priority Complaint reference *** has been sent to Retail Service Recovery. ***.

A Consultant will contact you within 24-48 Business hours.

FNB (First National Bank)'s replyOfficial

21 Jun 2021, 12:17

Good day Mr Govender,

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.

Regards,

Hello Peter Complaints Team

FNB (First National Bank)'s reply21 Jun 2021, 12:17

Official

Good day Mr Govender,

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.

Regards,

Hello Peter Complaints Team