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abongilemb A

1 reviews | Active since Jun 2016

25 Jul 2016, 13:59

FNB Service continues to be worse

<p>I am continuing to receive the worst ever service with FNB, i have just moved my salary to them and i am getting this already, i sent a dispute last week and got an automated response saying:</p> <p>"Please be advised that we will respond to your request within two (2) business days" till now i didnt get any responce, i called the call centre and spoke to THEMBI KUNENE</p> <p>to my shock she told me that i should ignore that response it is not updated and the correct response time is (5) business days.</p> <p> </p> <p>Can you please assist i need my money back then i will close this account i have never had such a run around with people who don’t value honesty and their client, i so blame myself for choosing you, now i have debit orders who didn’t get their money, multichoice has switched off my TV, this is ****</p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Jul 2016, 08:52
Official

Thank you for taking the time to bring this to our attention. We would like to once again apologize for any inconvenience caused.

I have logged another complaint and it has been escalated to Business banking to contact you and rectify the matter, the reference number for the complaint is 974738

Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)