FNB service

I have been to FNB Clearwater today. I am in SA for this festive season and have experience an OTP problem overseas. This has urged me to sort this out before leaving the country.

I waited to be served. Once served I ask the man to load my number so that I can receive an OTP number on my overseas number as well as my SA number. He referred me to the online customer service. Jonathan helped me, but he was overloaded with costumers. He helped me by phoning costumer service. he gave me the phone with the insturctions to follow the prompts. Once I listened to it, I relised I have to go onto my computer and ' register' the numbers I would like to receive my OTP pin on.

So now i have been on my computer, registering an logging on. An hour has past and I am logged in. just to be said again to go to the ATM and do it there.

Time has been wasted and I still have not been helped sufficiently. On does not have the time if you only in the country for 10 days. A day has been wasted at the bank an online.