FNB service .....

I have been banking with FNB for years and had no issues until this month. I have never left my card to anyone, never gave my card to a cashier or let it out my sight. I have also never used Uber or downloaded the app on my phone. On the 12th of February 2024 I saw a card to my cheque card for "Help Uber SA - R73". I called the FNB helpline and she advise I report ***** and block my card. She assisted and I went the next day to sort out getting a new card (which I was told I would not pay for if I present the ***** case number, did that. R120 was still deducted from my account) Fast forward 7 days have past and I haven't received any feedback from my ***** dispute and neither has the money been reimbursed, as stated. Log on to the app today (25 Feb 2024) there's been another R73 Help Uber SA charge to my account. How long does this need to continue? How difficult is it to receive help on a service you pay for? Lovely to know this is how clients our helped. Considering moving banks.