FNB SERVICE BEYOND THE PALE

COMPLAINT [1.] We (myself and husband) bank at FNB Cresta. [2.] Yesterday, Wednesday 12 June,2025, we went to FNB Cresta to have the Bank certify two copies of our Will and to sign as a witness to our Will. [3.] To be clear, and as explained to the Banks consultant who assists people at the entrance to the Bank, the Will is our own i.e. as drafted by ourselves. [4.] The consultant on duty became confused about this, informing us that the Bank will not certify nor sign as witness to another financial institutions Will. [5.] We informed the front door consultant again that the will was ours, drafted by us, and was not a pro-forma Will from any other financial institution. [6.] The front door consultant still did not understand this, then asked us why have we not used the FNB pro-forma Will. [7.] Besides that having nothing to do with our request we informed the consultant that FNB pro-forma will did not suit our needs, this was our own Will. [8.] Seeing that the front door consultant was still struggling to understand all of this my husband asked her to please go and check with the Bank manger on duty, which she did. [9.] On returning from her chat with the Bank Manager on duty that day, the consultant informed us that the Bank Manager will not certify our Will nor sign as witness to same because it belongs to another financial institution. [10.] My husband almost fainted; could anyone be so lacking in understanding. [11.] My husband informed the consultant that he would be escalating this issue with the Bank via Hello Peter consumer complaint portal. HOW WE WOULD LIKE TO SEE THE MATTER RESOLVED We would like the Bank Manager (Commissioner of Oaths) to certify two copies of our Will and sign as witness to same. Please can the bank advise. The Bank needs to up their game and have competent people who listen and understand what is being asked of them.