1 reviews | Active since May 2020
FNB - Service at its level worst. How can we help you? Focus on the basics!
Service excellence at its level worst!! it doesn't get any worse than this
I really would like someone that is competent to contact me and resolve my inquiry - I have logged a compliant 3 days ago and was advised it would take 24 to 48 hrs to resolve. I have submitted the required proof of deposits to ensure the query is resolved asap -after numerous calls(6) and being on hold for 10 min each time and being cut off. eventually, when I got through to a consultant I was told only a certain department can assist of which I need to call back as they don't have access to transfer - eventually after a few calls and getting to a consultant(Khumalo) - I am requested to send through the documentation to the email address provided of which was done within 30min of our conversion. To date, no confirmation of email received/ notification of "we are attending to your request", absolute nothing.'
I then again make several calls today(3 days later) and chat via fnb secure chat, only to be told by another consultant(neli mkaye) they did not follow the correct process - a dispute form needs to be completed and it takes 7-10 days - this is really so frustrating - one would think an organization of such a caliber has set protocols in place and guidelines for staff to follow - not each one thumb sucking what to do next and give you a different version of what they think needs to follow - this leaves me as the client following a different process each time to complete - yet without any real resolve.
Your staff is also not very customer-centric either - replying to my frustration saying öh god" which I was supposedly not to hear, then saying they understand that my frustration.
Come on guys!!!! Get your house in order!!!
My reference today: ReferenceRg***
Please can someone make things happen?
Following my complaint being logged I experienced an influx of calls offering me an ear. I was also contacted by the initial person whom I dealt with and emailed regarding my deposit proofs. He followed it up with an email to advise that my refund will be processed by the next day and reflect in my account by the afternoon of 14th Jan. I followed it up with an email to him at 17:30pm the 14th to advise still no refund reflecting and another email this morning around 11 am, with no response to either of my emails nor any sign of my refund.
I genuinely think the rush of consultants calling me, was merely to shut me up and avoid further noise being made. FNB your staff are putting forward an image of which is not favorable at all, whilst you might have the intention of doing good by your clients - it surely is not evident in your staff nor the commitments made by them.
Please would someone actually do something and call me to bring resolve.
I have genuinely lost all faith in a bank I have been with since my childhood days - nearly 30 years ago.
I once again await some assistance in anticipation.
Following my complaint being logged I experienced an influx of calls offering me an ear. I was also contacted by the initial person whom I dealt with and emailed regarding my deposit proofs. He followed it up with an email to advise that my refund will be processed by the next day and reflect in my account by the afternoon of 14th Jan. I followed it up with an email to him at 17:30pm the 14th to advise still no refund reflecting and another email this morning around 11 am, with no response to either of my emails nor any sign of my refund.
I genuinely think the rush of consultants calling me, was merely to shut me up and avoid further noise being made. FNB your staff are putting forward an image of which is not favorable at all, whilst you might have the intention of doing good by your clients - it surely is not evident in your staff nor the commitments made by them.
Please would someone actually do something and call me to bring resolve.
I have genuinely lost all faith in a bank I have been with since my childhood days - nearly 30 years ago.
I once again await some assistance in anticipation.