1 reviews | Active since Aug 2018
FNB Service aphauling
My account has been hacked on 15/07/2018. We ordered new cards to get the account back online but after spending one and a half hours 4 times already at the Heidelberg Mall branch I still have no card and the account is locked. They just apologize and say another 4 to 5 working days and then things will be sorted.
How long does it take to get everything sorted? Today I requested that my account be closed in order for me to get access to my funds and not even that can be done without the card they said they ordered a month ago.
Good day Esna Roux,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Esna Roux,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)