FNB Service: AirPods Pro disaster !!!!!!

In short, I bought apple AirPods pro and received them on 7 October 2021 – will you believe me that till today I have not been able to use them because they are faulty. I have sent them in for repairs at the Istore more than 4 times and they could not fix it. I then contacted FNB devices and spoke to Gift who organised that they picked them up at my house to again look at what is wrong.

Gift contacted me yesterday to tell me that the AirPods are definitely faulty but they don’t have stock now so after almost 6 months they are now going to cancel my contract and then I can apply again.

This is absolute ludacris – as I do not want to cancel my contract I have already paid for over the last 6 months – I do not want to be reimbursed – I want my AirPods!!! If I go on the FNB site I can buy the same AirPods, the same model, I am being told are out of stock, how does that work? And if I ask Gift this question he says he does not know I must speak to the cancellation department - REALLY???

This is ridiculous - I am willing to wait and have been for 6 months - I want new AirPods!