FNB Service

I contacted FNB via chat because when you call all your airtime runs out by the time you get to speak to a person. I requested assistance to five notice on 32 notice account as I did not want to pay penalties. I could not figure out their online system, where to go and what to do. Previous month I did it wrong and had to pay huge penalty. Person on chat said she can assist. I said 30 day notice, confirmed amount. She said she will do everything on my behalf. Today I want to withdraw just to find out nothing was done???? Now they say it was never confirmed???? How must I know what need to be done within the bank to follow up if work was done after instruction was given in writing???? Really, FNB, get a person to speak to your client. Personal interaction means a lot.

You will be on chat, compiling your feedback just for the chat to end because you took too long. No control over automated responses

Try calling someone at the bank. Took me 6 months before app**** student loan interest was applicable on account, I had to pay loan interest rate in the mean time. No correction by back dating interest at all. No response in writing from the student loan departmdng at all. Documents mailed and no response.

You go to branch and there at least you use their phone and time but service stays the same.

Shocking, very disappointing for such a huge bank