FNB Service

Please explain why it is so difficult to close an account and why do I get contradictory feedback with every contact I went into your Bayside branch as I could not close it on the app state I have debit orders which is not the case for at least the last 4-5 years. She struggled and told me she logged it and will be sorted within 48 hours, so on Saturday with no progress I phone in to be told the same, I made it perfectly clear I will not pay any additional bank charges. Low and behold still not closed still same message on app and new bank charges