Fnb **** service

I will never recommend FNB after my experience with them. I have been with this bank for years and their service has become pathetic! I wonder *** I am actually paying for. Firstly, I called FNB to downgrade my account from a Premier to a Gold Cheque account. Then they said it will take 3-5 days and I will see this on my internet banking. After more than a week I call them and they say there isnt even a note on the system. The woman told me that she will sort this out. So I get a call from couriers to say my card is being delivered today and guess what??? Another Premier card!!! You cant be serious. Why is it so difficult to downgrade from a premier account? Clearly you dont pay for better service when this service is non existent!