FNB Service

This review is long overdue. I had a horrible experience with FNB just before the National Lock Down began. My father received a new card at FNB. At no time did the consultant at FNB say anything about having changed the password or the process in activating a new card. Not everyone is tech savy and a lot of people rely on their family to assist them with this. I believe that due to this fact, FNB should assist customers who lack technology s****s. Instead they say they can't assist you and you must login to online banking to activate your card - even when their own system is down, then what? When you do call, the call centre agents and blatantly rude and impatient. They take so long to answer calls that you end up with no airtime or the call cuts when you finally get through. Also each consultant will say a different process in activating a card, please get it together especially in these difficult time.