FNB **** service

I app**** for a credit card and when received it via courier thought this is so cool, however when I tried to activate the card but the kyc was outstanding what a ****ing stuff up. So I go to the Blue Route branch and the staff put you on the phone because they are useless. After been on the phone for 30 minutes and not getting through to the correct department and been transferred the consultation who originally took my ticket and put me on the phone in the branch eventually assisted me with uploading my kyc details. What you think will be simplier coz you dnt need to go into the branch has wasted an hour of my time. You guys need to get your service right. You think my making your staff compliment less and migrating your staff to call centre's will improve your service. You clearly mistaken.