ZK
Zindy K

1 reviews | Active since Oct 2017

16 Apr 2018, 08:07

FNB Service

FNB use to be a good bank now they have just gone to the dogs. When i tried calling on Friday to get assistance the consultant who assisted me would not even give me her name she just kept saying no, lands up muting my call so i put down and not have been assisted. Its Monday already and no one has bothered phoning me to assist with my query even though i called them and emailed them... Well done for loosing another client FNB... With your customer service i'm surprised you have any clients left.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Apr 2018, 11:01
Official

Good day Zindy Kruger,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

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