FNB Service - 1Week

<p>10 days ago I logged a query on the FNB Website regarding househould insurance quote. Was advised that I would be contacted within 2 business days.</p> <p> </p> <p>5 business days later still no contact, called FNB Insure to query. Was advised there was a backlog and a consultant would contact me within 30mins. 2 business days later. Still no contact. Absolutely ridiculous service.</p> <p> </p> <p>Had the misfortune of losing my credit card on Sunday. Called the report, call cut off 3 times, self verification service extremely buggy. Confirmed delivery adress, courier got in touch to confirm, no communication between FNB and courier. Went to FNB branch to collect (Bryanston) 20 minutes in line, 1 ticket served (Avg wait time 9mins) had to leave as I didn't have 2 hours to wait for 4 tickets to be served.</p> <p> </p> <p>Tried to call FNB insure to follow up AGAIN on household insurance quote, 20mins on hold and call cuts.</p> <p> </p> <p>Seriously how can so many different departments be so inefficient?</p>