FNB Service

A friend of mine has been with FNB for many years. I worked in the banking industry and am quite shocked at how has been and is treated. He is now 72 years of age and not in a very good space financially. Apart from many other incidences where he had to wait hours and days for any response the latest prompted me to write this. He merely wants to change his phone number. He phoned the call center who told him to go into a branch. He does not have transport and had to walk about six kilometer in total. When he got there he was a business banker had to change the number. Then told to phone! He was put through to five different people. Finally he was told that someone would call him back. That was this morning. It now 5.00pm and no one has called. Just to change a phone number!! I am shocked and so grateful that I do not bank with them