FNB - Seriously Need to Jack up

I have been trying AGAIN to communicate with your online chat to assist me with my account

All our Bankers are currently occupied. You are number 1 in the queue.

4:32:34 PM Hello, you are now chatting to Bridgette Mtetwa. Kindly note that some of our bankers may be working under supervision in terms of FAIS.

4:32:57 PM

i need assistance please regarding the amount on my account that is overdrawn

4:33:18 PM I was called by someone who said that they will get the correct department to phone me back but nothing yet

4:34:33 PM Brigette?

4:35:11 PM This is ridiculous what is going on that I am no getting a response? My system is going to time out

I don't know what else to do. You phone and you can sit and listen to that gawdawful music until your airtime runs out!!