FNB... Seriously!!!

8months ago I paid up my balance on my FNB credit card and asked the bank to reduce my limit to R5000 as the R30000 (current limit) is tempting! 6weeks ago, I called the call centre and asked them for a credit increase, as I would be travelling in 3weeks. The consultant told me I dont qualify for an increase.I then got an sms a day later to inform me that I can apply for a credit card increase. seriously? I called in again and realized what the problem was, part of my \listed expenses"was our bond (which my husband pays) and I told the consultant that and he told me he will fix it and in minutes he told me I qualify for R32000 increase. WOW!!! I told him I only needed R5000. I then waited for almost 2 weeks and no money reflected"