lM
lotty M

1 reviews | Active since Jan 2013

04 Nov 2015, 11:47

Fnb sequencing of transection, my problem??

Yesterday I woke up to realise that all my debits orders went through, good news, I was aware that I might be a few hundred rands short so transferred the money to my cheque account. at that time of the transfer everything was well and communication with fnb through their sms was positive. 4 hours after I have transferred the money, and received communication that received an sms saying two of my debits orders bounced back and that comes with charges and a negative credit report. Should I be responsible for fnb's sequencing and communication problems and pay for that as well.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Nov 2015, 13:30
Official
Hello lottymathabatha,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.

The reference number is 805360.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)