IM
Innocent M

1 reviews | Active since Dec 2018

17 Jun 2019, 09:46

Fnb sent me two sim cards when i orderd on and still no phone.

Fnb connect has the worst service ever. Thus is my experience . I called them to order a phone. Then they sort everything fine and they told me the phone will be delivered. After almost 4 weeks they deliver 2 sim cards. ( i never purchased 2 sim cards by the way) then i asked about the phone they say yhe phone will follow. Then two weeks later the courier came with phone and he told me he cant get to my place i must come to pick n pay. Mote than a kilometer i refused they went back. All this tome for them to deliver i was calling them to complain about late delivery and they actually dropped my calls. I mean to hang up when i was asking why are they not delivering and why did they sent two sim cards instead of one. Now i am seating with two sim cards and then i went to fnb and complain they put me on the phone and then they sai i must order again. And i told them to not to wory anymore i do t need it. Now i asked them about the two sim cards as what am i going to do woth them and why they sent two. Then call was dropped.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jun 2019, 11:02
Official
Good day Innocent Mutara, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

***